Privacy Statement

Health and Wellbeing Queensland, Podsquad App  

Health and Wellbeing Queensland (HWQld) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Statement explains how it collects, uses, and stores your data when you use the Podsquad App (the App).  

As a statutory agency in Queensland, HWQld is bound by the Information Privacy Act 2009 when managing personal information. We are also bound by the HWQld Corporate Policy: Information Privacy (HWQ POL-012). 

By using or accessing the App, you are agreeing to the terms outlined in this Privacy Statement. If you do not agree to this Privacy Statement, then do not access or use the App.  

This privacy statement may be updated without explicit notice to the user.   

Collection of personal information 

Data capture has been kept to an absolute minimum, with parent contact details being the only information required to sign up to Podsquad. 

For the best user experience, HWQld collects the following personal information:  

  • Parent/carer’s first name  
  • Parent/carer’s email address  
  • Parent/carer’s postcode   
  • Child’s first name   
  • Child’s date of birth   
  • Child’s Indigenous status (this is sensitive information; it is optional to answer this question) 
  • Parent/carer responses to an onboarding questionnaire about their child, comprising 11 questions or statements regarding current diet, physical activity and sleep behaviours, which informs the recommended goals for the child.  

Additionally, if you provide feedback to HWQld through the App’s feedback form, it will collect and use your personal information in accordance with its Information Privacy policy.  

Use of personal information 

The collected personal information is used for the following purposes: 

  • Creating a secure family account 
  • Providing a personalised experience in the App through individual user profiles 
  • Delivering personalised experiences through email updates 
  • Sending notifications via your mobile device (if you ‘opt in’) and email to remind you of game progress and current quest completion 
  • Enhancing personalisation options in the future (e.g., using parent/carer postcode and child’s date of birth) 
  • Notifying you of new content, features, or other relevant updates about Podsquad. 

HWQld will not share your name or contact details with anyone without your consent. Your personal information will not be used for compiling mailing lists or marketing purposes, and HWQld will not disclose these details to third parties without your consent. 

De-identified data collected through the App may be used for reporting, program evaluation, and quality improvement purposes. De-identified data does not contain any personally identifiable information.  

Storage of personal information 

Personal information is securely stored within a password-protected and encrypted database on an Amazon Web Services (AWS) server located in the AP-Southeast-2 Region, Sydney, Australia. Data encryption is implemented during transmission and backup processes. Accounts that are inactive for more than one year will be deactivated, and de-identified information retained for research and reporting purposes 

Accessing and amending personal information 

You can edit certain personal information within the App, such as parent and child first names, child’s Aboriginal and/or Torres Strait Islander background, and parent/carer responses to the onboarding questionnaire. However, some information, including the parent/carer’s email address, parent/carer’s postcode, and child’s date of birth, cannot currently be updated in the App. To edit this information, the parent/carer who registered the account can either: 

  • Use the feedback form in the App, or the email address, to request a change to their account details; or 
  • Delete the account and create a new account. 

To delete your account and remove your personal information from the App’s database, sign into the app, access the parent/carer profile, go to settings, and select ‘Delete account.’ You can request access to your personal information within the App by emailing 

Collecting agency 

Health and Wellbeing Queensland contracted GrowthOps Khemistry Pty Ltd (GrowthOps) to develop the App, and to manage all aspects of collecting, using and storing personal information. GrowthOps is a bound service provider and must comply with the Privacy Principles of the Information Privacy Act 2009 as per Clause 15 of the Comprehensive Contract Conditions – ICT Products and Services. 

GrowthOps Khemistry Pty Ltd
23 Kyabra St, Newstead, Qld 4006, Brisbane Australia
Phone: (07) 3852 5642

Research studies 

Users who choose to opt in as research participants will complete a consent form under a separate privacy policy as per the approved research ethics protocol.   

App analytics  

To improve the App and HWQld services, HWQld uses Google Analytics/Firebase to gather information for evaluation purposes. This includes user analytics, tracking data, and metadata. No personal information is collected through App analytics.  

Privacy breaches and complaints 

Although we have implemented security measures and extensive testing, no digital system is completely impenetrable. In the event of a privacy breach, HWQld and GrowthOps will promptly notify affected users and take necessary actions to resolve the issue and enhance security measures.  

If you believe your privacy rights have been breached, please contact All such enquiries or complaints will be taken seriously and handled with impartiality and discretion. Please allow 14 business days for HWQld to investigate and respond to any privacy complaints.   

Questions or feedback 

If you have any questions, concerns, or suggestions regarding the App, please contact the HWQld team at   

For detailed information, you can download the Privacy Impact Assessment (PDF, 709KB). 

Please also refer to the Podsquad Terms and Conditions 

By using the App, you acknowledge that you have read, understood, and agreed to this Privacy Statement. 

Last updated 28 November 2023